PC Freeze

[haxorico]

Well I can bring it back to the shop. I checked it with them and the warranty is still good. But I don't know what to tell them. If I tell them it shuts down when it overheats, they will just check it with furmark or some other tool like that and I think the result will be the same as my result...

[JustANewbie]

Let me help you with this:

Few days ago, I was doing my work for about 3 hours, after that I feel tired and wanna have some fun. So I decided to continue my work after playing games for a while, I played about an hour and after that my PC just freeze and then some errors pop out and my computer shuts down without any notification or warning, I haven't save my work. I feel so mad because I just wasted 3 hours for nothing, and now I have to redo my work, luckily I'm not in hurry, else I'll whack this stupid PC and burn it to ash. Anyway, I noticed that my PC is very hot when it shuts down automatically, I'm not sure what's wrong with it, I don't have this problem previously, but after that day, whenever I played games for more than half an hour, my computer may shuts down automatically, luckily I remember to save my work this time. But please check my computer I doubt there is hardware failure, I'm not sure with it but I hope this problem will not haunt me forever.

[Vegas]

One thing to try, both of you, is to remove the cpu and re-apply some heat sink compound.

[haxorico]

I don't think he has a problem, it is more of what I can say that will apply which is a good idea.
Thanks for the tips, Ill be at the store next week so Ill be able to update quite soon.

[JustANewbie]

I have only minor problem, when my laptop overheated, my laptop's performance slows down, not causing any further issue so far, but I'm not using a cooling pad, that's the problem.

[haxorico]

One thing to try, both of you, is to remove the cpu and re-apply some heat sink compound.

Any real need to remove the CPU? or just remove heatsink>apply thermal paste> place heatsink back...

[Vegas]

Just apply the paste. Oddly enough, my computer shut down while I was encoding a movie. My cpu was running at 60 degrees.Turns out my cpu fan/heatsink was so full of dust that there was no air getting through to cool it down. Actually, it wasn't dust, but more of a layer of lint. That's how thick it was. Now I'm running at 45 degrees.

Make sure your case and all its contents are free of dust/lint.
Make sure you check out a youtube video how to properly apply the compound.

[haxorico]

Applying it to the CPU-Heatsink location won't be a problem. I assembled the PC myself so I just need to repeat steps.
Question is, should it be done only to the CPU and NOT to the GPU.. Some websites suggest it but I have a warranty so I see no reason to mess with it. (Ill probably go tomorrow)

[Vegas]

Personally, I would do it. I don't care about the warranty.

[haxorico]

Well since the shop I got the GPU from is pretty far away for me atm to get it back. I tried some more tests.. And now I think it is the CPU problem. Here is why.
I found the logging option in MSI AfterBurner, so I let it run and log my stats while I played a game that crashes (I used Dead Rising 3 for this test) and the game crashed.
Now I can post the entire log but I think the last input is all that is needed. I let it log every 5 seconds so I will post here only the 2 last lines.

Spoiler:

Code: Select all

02, 20-09-2014 21:06:35, GPU temperature     ,GPU usage           ,GPU voltage         ,Memory voltage      ,Fan speed           ,Fan tachometer      ,Core clock          ,Memory clock        ,Memory usage        ,CPU1 temperature    ,CPU2 temperature    ,CPU3 temperature    ,CPU4 temperature    ,CPU5 temperature    ,CPU6 temperature    ,CPU7 temperature    ,CPU8 temperature    ,CPU1 usage          ,CPU2 usage          ,CPU3 usage          ,CPU4 usage          ,CPU5 usage          ,CPU6 usage          ,CPU7 usage          ,CPU8 usage          ,RAM usage           ,Pagefile usage      
80, 20-09-2014 21:56:30, 73.000              ,95.000              ,1.256               ,1.500               ,73.000              ,3214.000            ,1070.000            ,1550.000            ,2293.508            ,57.000              ,59.000              ,57.000              ,57.000              ,60.000              ,60.000              ,57.000              ,57.000              ,34.062              ,49.687              ,59.375              ,0.937               ,55.937              ,0.000               ,64.062              ,0.000               ,7056.000            ,11717.000           
80, 20-09-2014 21:56:35, 73.000              ,93.000              ,1.256               ,1.500               ,73.000              ,3213.000            ,1070.000            ,1550.000            ,2292.156            ,57.000              ,57.000              ,56.000              ,56.000              ,59.000              ,59.000              ,57.000              ,57.000              ,54.209              ,49.225              ,57.013              ,5.303               ,61.997              ,0.007               ,66.981              ,0.007               ,7057.000            ,11717.000           

The GPU had 70+ temp from 21:42:10 and the crash accourd at over 20 minutes after. CPU also had a lot of heat (I think?) was over 50 degrees. Also, why does it show CPUs 5-8? I have a quad core, but I have Hyper Threading so maybe that is the case? Is there a tool that checks the CPU without the GPU heating? Like FurMark for GPU?

I know 70 degrees is very hot, but for a card I think it is okay... From what I heard, Nvidia cards (new generations) with Boost (2.0?) are designed to run at 80 degrees and AMD cards are set to 90 degrees.
But I don't know what is considered high temp for a CPU.

Also the limit of 70 degrees was made by me using MSI AfterBurner. So it always hovered around 70... I think it can get hotter if I remove it. Ill do that and test some more.

So. After all this talking. You guys have any ideas?
Im going to re-apply thermal paste to CPU cooler as I don't trust the paste that came with it.

Edit: Here is the file written from MSI AfterBurner. I read it using notepad++
Also, I can't upload .html files. So I changed the extension to .txt

Edit2: After a long time playing Hitman Absolution. The PC crashed again. And I say a long time as it was over an hour, maybe even 2. I added the log as well. Still seems to be weird. I removed the 70 degrees limit, yet the card ran at about 68 most of the time. Could it be that the inside just got too hot? I have all the fans possible to cool it on the inside. What else can I do and what part is the cause =\